What to do if you’re not happy with treatment from your GP

When people are not happy with the treatment being provided by their GP, they often contact us for advice.  If the treatment appears to have caused an injury, we look to see if we can get compensation for these injuries by bringing a claim for clinical negligence.  However, prevention is better than cure and we are often contacted by people who are concerned the treatment being provided (or lack thereof) will lead to harm.

Unfortunately, we can only bring a claim after the fact for any compensation that is due.  We are unable to force a doctor to give you the treatment you feel you need.  Understandably, this is frustrating for people who don’t know where to turn.

If you have concerns about the treatment being provided, it may be worthwhile considering the following steps:

  1. If you can, arrange an appointment with your doctor to discuss your concerns. It may be that after talking it through, your doctor agrees to take further action or you now understand better why they don’t think this is necessary.
  2. If you’re still not happy, or the problem is you are unable to get an appointment with your doctor, you can make a complaint to the practice manager of the surgery. Whilst you can do this verbally, we suggest it is better to send a letter of complaint so aspects can’t be forgotten/misunderstood.  The practice manager will then initiate an investigation into your concerns and provide you with their response.
  3. If you do not feel comfortable complaining to the practice, you can make a complaint to NHS England who will investigate the complaint and provide you with their conclusions regarding the treatment you have received.
  4. If the relationship between you and your doctor has broken down, you can look to register with another GP practice.

We are always happy to offer our advice if you have concerns regarding treatment from any medical professional.  If you would like to speak to one of our solicitors, please call us on 01642 231110.

Kathryn Watson, September 2021